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Aqualogy gathers in a complete set of services, its deep knowledge of water management and the experience gained working for numerous water companies. These services will help those persons responsible for the commercial processes and operations to maximize the value of the Suite for its supply. We have the vocation to always be there for our clients and support them in their future development: the success of our customers is our success.
There are multiple licensing modalities of the Suite AquaCIS thought to meet the different needs of our clients.
License purchase: for those clients aiming to own the license. It gives the right to an indefinite use of the application. For accessing to new versions with functional and technological improvements of AquaCIS, it is necessary to contract the annual maintenance service.
License renting: in the Cloud modality, in addition to the purchase, the possibility to rent the license is offered so that the client must not perform an initial inversion in the purchase. In this modality, that includes the annual maintenance service, the client has right to use it during the period of the contract.
We help our client to take maximum advantage of the Suite and to improve day-to-day.
Aqualogy has a deep knowledge and know-how in the water business as well as a wide experience in implementations of AquaCIS. We offer to our clients the experience acquired with the revision, definition and implementation of the commercial processes as well as the implementation methodology of the AquaCIS system. We offer consultancy services and advice on the following areas:
Planning and monitoring the implementation process.
Revision, redesign and implementation of the business processes.
Adaptation of the existing functions in standard AquaCIS to the customer specific requirements.
Specific advice during the service life of the system to improve the processes taking the maximum advantage of the AquaCIS software.
Our clients can rely on us. The AquaCIS maintenance service guarantees the proper functioning of the software and includes:
The correction of any AquaCIS software defect that the client could identify.
The access to the new versions of AquaCIS products, adding the correction of the defects as well as the different functional improvements added to the Suite.
Specific support is also offered to every client through Aqualogy or its partner network in order to solve doubts and particular functional or technical problems related with the Suite use and operating. Doubts range from parameterization to functional processes, AquaCIS use and diagnosis and resolution of problems on the client installation.
All the power of AquaCIS without investment nor worries.
The AquaCIS Cloud service provides to the clients all the power of the Suite AquaCIS through Internet in a trustworthy, reliable and flexible way without having to undertake additional investment on base hardware or software components or having to worry about its administration.
The main advantages that AquaCIS Cloud provides are:
Flexibility to scale the Cloud according to your needs.
High security level: protection against attacks, data access control and information integrity guarantee.
No initial investment on hardware or software components.
Different licensing ways of AquaCIS software: purchase or renting according to every client needs.
The AquaCIS Cloud service allows the clients to be unconcerned about the technical aspects of the system administration so that they can focus on adding value to their business and make an optimal management of their assets, processes and clients.
Aqualogy can manage your commercial processes in an efficient way and at a reduced cost, performing the proper functions of the client management and administration using AquaCIS:
Readings: taking readings of customer meters through an officially approved mobile terminal.
Printing and distribution: large scale printing service of invoices and letters to notify defaulters and supply outages.
Billing: prebilling to calculate the amount to bill through the automatic application of current rates and fees, preparation, composition and issue of invoices to the customers.
Collection and debt management: collection of invoices issued through the established channels, control of the unpaid invoices and first complaints and management of customer debt collection.
Fees: management and liquidation of the water autonomic fee (other fees excluded).
Customer telephone helpline: a complete telephone platform endowed with human, structural and technologic resources to cover the customer telephone helpline.
Towards management excellence
Business consultancy - consultancy specialized in the water business, with particular focus on:
Commercial dashboards definition
Reviewing and improving business processes aimed at improving the efficiency and quality of service as well as business results
Transformation and change management plans
Aquapred - This is the service for the early detection of customers with irregular consumption, applying criteria to search and select possible fraudulent customers, saving costs and maximizing the effectiveness of field activities, while reducing significantly the fraud rate in companies.
SICAM+ - This is a comprehensive quality service of advanced metering that, by an empirical approach, seeks to maximize the revenue of a water and sewerage company defining the optimal plan to renew all the ensemble of meters installed at the lowest possible investment cost.