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Today, offering customers a comprehensive multichannel customer service is an unquestionable need for utilities.
AquaCIS AC is the ideal platform for managing customer service, as it allows, through a single click, accessing to both commercial and supply relevant information, and also to the various requests, incidents and procedures launched by the client or by the company, regardless of the channel used in each case. It allows the management through any channel (face-to-face, by the Internet or by telephone) of the procedures and requests received. The platform is complemented with a transactional Virtual Office that allows online interaction with the billing system.
Direct access to the most frequent functions and information of the contract as well as to the customer information and the service point.
Possibility of particularize each contract and point of service beyond the standard parameterization.
Link to the operations performed on the contract and the service point, with information on the operation status.
Immediate access to the multisource reading record, to online periodic billing simulations and to the complaint record from the contract view.
Historic data (readings, billing, debt, operations...) and changes on the contract and the service point.
Improvement of the customer service quality.
Reduction of costs, time and resources used in customer service processes, thanks to a high level of usability.
Flexibility, guided tasks and traceability in the customer service processes.
A same customer service platform for both face-to-face and telephone channels.
Closer relationship with the customer: online customer service 24 hours a day and 365 days a year through the Virtual Office.